Stoughton Hospital has been named a 2018 Guardian of Excellence Award® recipient by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above of performance in patient experience.
The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.
“We are proud to partner with Stoughton Hospital to support their mission to provide safe, high-quality, patient-centered care.” says Patrick T. Ryan, CEO of Press Ganey. “They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this.”
Amy Hermes, Vice President of Patient Services/CNO and Excellence Together Leader, attributes the hospital’s overall success to its Excellence Together Program implemented 12 years ago. Excellence Together has become a sustaining culture of excellence, engages all employees and sets standards in the areas of Attitude, Accountability, Appearance, Communication, Teamwork and Service. Hermes shares, “if a patient or visitor needs help, you do all you can to assist. This has created a culture of teamwork and accountability. Employees take pride in being a part of our hospital and this award demonstrates our employees’ success at putting our patients and their families first.”